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Returns and Cancellation Policy

Arish Goalkeeping is committed to bring you the best quality merchandise made and designed to your desire. This is our primary focus. However, if in case you are unhappy about your order, we are here to help with that too.

For returns:

– Call us at –  +447756957212

– Email us at – James@arishgoalkeeping.co.uk

Please find our Return, Refund and Cancellation policy below.

Return: Any item that was faulty or defective or damaged when received, can be returned.

  • Returning a faulty/defective or damaged order Any item that was faulty or defective or damaged when received, can be returned.
  • Mismatch with the order

If you have received an item which is not same as your order, or is of a different fit / color and does not match with the description of your order, you can file for a return.

1. Made to order – MTO

Merchandise ‘Made to Order’, that is customized, designed and altered as per your order cannot be returned.

2. 7 day policy

Any order that is not MTO can be returned and a refund availed within 7 days of delivery.

3. Email returns

If you choose to email us regarding returns, please include:

  • Comprehensive details of the defects/complaints of the merchandise delivered. Please note that our team would take your email into consideration and check for the issues as reported in your mail.
  • Information of – Order Number/Registered Email id, Product Name and your Pickup Address
  • Return Request Number

Once your return is accepted, you would be provided with a Return Request Number. Please make a note of the same.

Return Package

On the receipt of Return Request Number please re-pack the items to be returned with all original packaging, unused and unwashed for hygiene reasons; and returned with all the attachments/containments in the box in place. Please make sure that the items in the package are secured, so that they are not lost during transit. If your return package does not include all the items that were delivered to you, the return would not be accepted.

  • Self-shipped returns
  • Please use a reliable courier service and please make sure that the items in the package are secured, so that they are not lost or damaged during transit.
  • The customer is required to return/dispatch the merchandise within 7 days, from the date of reverse pick up of the product. Our customer care team will help you with 3 reminders for the same.
  • Reverse pick-up
  • In case of a return, we would arrange for a convenient time for the pick-up of the order within 7 days of from the date of reverse pick up of the product.
  • The customer is required to return/dispatch the merchandise within 7 days, from the date of reverse pick up of the product. Our customer care team will help you with 3 reminders for the same.
  • Quality check

Once the items are received at our premises, our quality team would conduct a check. This is to confirm on your return having met the requirements of being unused and unwashed and returned within 7 days.

Quality Check fail

If your return does not adhere to the norms and above mentioned conditions, the quality check would fail. And the items would be returned to you at your expense. And a refund would not be processed.

  • Pick up charges
  • The first attempt to pick up the package would be free
  • From the second attempt, the customer would be charged Rs 150/- per pick up, which would be deducted from the amount to be refunded.

Refund

  • Mode of refund: Once the merchandise is received at our premises and goes through the quality check the refund would be processed.
  • Refund period: The refund will be made in a maximum of 10-14 days depending on the bank.

Cancellation

  • Cancellation
  • An order can be cancelled at any time before it gets dispatched.
  • You can cancel the order after it is shipped. In this case, the refund will be processed deducting the payment gateway charges (if any) and the logistics charges.

Disclaimer

We try our best to present you with the closest and most appropriate images and specifications of the product. However owing to various reasons, there might be slight variations between what you see and what you get.

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